Support
Got a doubt, a problem or an idea? Write to us: we answer in person.
To help us, say which device you use (iPhone, iPad, Mac), the app version (Settings, at the bottom) and what you were doing. Do not send us the text of your journal: we never need it.
Frequently asked questions
My entries don't reach my other device
Check that you are signed in with the same Apple ID, that iCloud is on for the app and that sync is on in Settings (it is a Pro feature). The first sync of a journal with many photos can take time and iCloud space.
I imported the same journal twice
Nothing is duplicated: entries are recognised, and an entry that is already there is updated only if the file is more recent.
I deleted an entry by mistake
Open Trash: deleted entries can be recovered for 30 days.
The Claude cleanup shows an error
Check the API key (More → Settings) and that your Anthropic account has credit. The original text is never changed if the operation fails.
I can't remember how to unlock the app
The app uses Face ID/Touch ID and your device passcode: the same code you use to unlock your phone or Mac.
How do I get my entries out?
Open Import & Export and export everything: a JSON file compatible with Day One and one Markdown file per entry, with your photos as normal files. It is free.
Which name will I see on the App Store?
Tomefold in English, Giorni in Italian. It is the same app: the name follows the language of your device.